Refund policy

Effective Date: July 2026

At PRIMMT Pharmaceutical, customer satisfaction is important to us. We are committed to providing high-quality products and excellent customer service. Please review our Refund Policy before placing your order.

Cosmetic Product Policy

Due to the hygienic and personal nature of cosmetic products, opened, used, or tampered products cannot be returned or refunded, except where required by applicable law or where the product is confirmed to be defective or incorrectly supplied.

Refund Eligibility

You may be eligible for a refund or replacement if:

You received the wrong product.
Your order arrived damaged during shipping.
The product was defective upon arrival.
Your order was incomplete due to our error.
Your order was canceled by PRIMMT Pharmaceutical before shipment.

All refund or replacement requests are subject to review and approval.

Non-Refundable Items

Refunds or returns will generally not be accepted for:

Opened or used cosmetic products.
Products damaged due to improper storage or misuse.
Products purchased from unauthorized sellers or third-party marketplaces.
Orders where the customer provided an incorrect shipping address.
Delays caused by shipping carriers or customs after the order has been dispatched.
Reporting a Problem

If you believe your order qualifies for a refund or replacement, please contact us within 7 calendar days of receiving your order.

Please include:

Full Name
Order Number
Contact Number
Description of the issue
Clear photographs of the product and packaging (if applicable)

Requests submitted after this period may not qualify for a refund or replacement.

Refund Process

Once your request has been reviewed:

We may approve a replacement product.
We may issue a partial refund where appropriate.
We may issue a full refund if the order cannot be fulfilled or if the issue is determined to be our responsibility.

Approved refunds will be processed to the original payment method whenever possible.

Processing times may vary depending on your payment provider or financial institution.

Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

Once an order has been dispatched, it can no longer be canceled.

If you need to request a cancellation, please contact us immediately at admin@primmt.com.

Shipping Costs

Original shipping charges are generally non-refundable, except when:

We shipped the wrong product.
The product arrived damaged due to our handling.
The order was canceled by PRIMMT Pharmaceutical before shipment.

If a replacement product is approved due to our error, PRIMMT Pharmaceutical will cover the cost of shipping the replacement.

International Orders

International customers are responsible for any customs duties, import taxes, or fees charged by their destination country.

These charges are not refundable by PRIMMT Pharmaceutical.

Product Expectations

SilkyTox™️ and other products distributed by PRIMMT Pharmaceutical are cosmetic products. Individual results may vary depending on factors such as skin type, application technique, consistency of use, lifestyle, and individual biological differences.

For this reason, refunds cannot be issued based solely on a customer's personal expectations or individual cosmetic results.

Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund or replacement, please contact us:

PRIMMT Pharmaceutical

CK Building, Stall 1 & 2
Aniceto Gueco Street, Corner Angelito Street
Mountain View, Balibago
Angeles City, Pampanga, Philippines

Landmark: In front of Gueco Elementary School

Phone: 0929-114-7286

Email: admin@primmt.com