Shipping policy
Effective Date: July 2026
Thank you for shopping with PRIMMT Pharmaceutical. We are committed to providing fast, reliable, and secure delivery of our products. Please review our Shipping Policy below before placing your order.
Order Processing
Orders are processed during our normal business hours:
Monday – Friday
9:00 AM – 5:00 PM (Philippine Standard Time)
Orders are generally processed within 1–2 business days after payment has been successfully verified.
Orders placed on weekends or Philippine public holidays will be processed on the next business day.
Shipping Destinations
PRIMMT Pharmaceutical currently ships throughout the Philippines and to selected international destinations.
If your country is not currently available during checkout, please contact us at admin@primmt.com for assistance.
Estimated Delivery Times
Philippines
Metro Manila: 2–5 Business Days
Luzon: 3–7 Business Days
Visayas: 4–8 Business Days
Mindanao: 5–10 Business Days
International Orders
Delivery times vary depending on the destination country, customs processing, and courier services.
Estimated delivery:
7–21 Business Days
Delivery times are estimates only and are not guaranteed.
Shipping Charges
Shipping charges are calculated during checkout unless a Free Shipping promotion is offered.
Any applicable shipping fees will be clearly displayed before your purchase is completed.
Order Tracking
Once your order has been shipped, you will receive an email confirmation containing your tracking information (where available).
Customers may track their shipment using the courier's tracking system.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
PRIMMT Pharmaceutical is not responsible for delays, additional shipping charges, or lost shipments resulting from incorrect or incomplete addresses provided during checkout.
If you notice an error after placing your order, please contact us immediately at admin@primmt.com. We will make every reasonable effort to update your shipping information before the order is dispatched.
International Duties & Taxes
International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated by PRIMMT Pharmaceutical.
Please check with your local customs office before placing an international order.
Shipping Delays
While we work hard to deliver your order on time, delays may occur due to circumstances beyond our control, including:
Courier service disruptions
Customs inspections
Severe weather
Natural disasters
Public holidays
Force majeure events
High shipping volumes
PRIMMT Pharmaceutical is not liable for delays caused by these circumstances.
Lost or Damaged Shipments
If your order arrives damaged or appears to have been lost during transit, please notify us within 7 days of the expected delivery date.
To help us investigate, please include:
Your Order Number
Photographs of the package (if damaged)
A description of the issue
We will work with the shipping carrier to resolve the matter as quickly as possible.
Partial Shipments
In certain situations, products may be shipped separately based on inventory availability.
If this occurs, you will receive separate shipment notifications and tracking information where applicable.
Delivery Confirmation
Once the courier confirms delivery to the shipping address provided during checkout, responsibility for the shipment transfers to the customer.
Please ensure that someone is available to receive your package when possible.
Contact Us
If you have any questions regarding shipping, please contact us:
PRIMMT Pharmaceutical
CK Building, Stall 1 & 2
Aniceto Gueco Street, Corner Angelito Street
Mountain View, Balibago
Angeles City, Pampanga, Philippines
Landmark: In front of Gueco Elementary School
Phone: 0929-114-7286
Email: admin@primmt.com
Website: www.primmt.com
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