Terms of service

Effective date: October 22, 2026

These Terms & Conditions govern use of https://primmtmed.com/ and purchases made through the website from PRIMMT Pharmaceutical Inc., operating its retail store as Pharmaplus Aid. By using the website, you agree to these terms to the extent permitted by applicable law. If you do not agree, please do not use the website.

1. Business and Contact Details

PRIMMT Pharmaceutical Inc. / Pharmaplus Aid
Stall No. 1 And 2, Don Gueco Street, Balibago, Angeles City, Pampanga, Philippines.
Phone: +63 929 114 7286
Email: admin@primmt.com

2. Website Information and Product Availability

We aim to keep product descriptions, images, prices, stock information, and other website content accurate and current. Packaging or product appearance may vary where the manufacturer makes legitimate updates. Product availability can change without notice. If an important error affects an order, we will contact the customer and explain the available options before proceeding where practicable. Nothing in these terms permits misleading descriptions or removes rights provided by law.

3. Regulated Products and Purchase Requirements

Some products may be subject to prescription, age, licence, quantity, handling, shipping, or other legal requirements. Products will be offered for online purchase only where the company is authorized and able to fulfil the sale lawfully. Customers must provide accurate information and comply with applicable requirements. We may request additional information, decline, pause, or cancel an order where necessary to verify compliance or where fulfilment would be unlawful.

4. Prices, Orders and Payment

Prices and any applicable delivery charges will be shown before an order is submitted. The checkout will display the available payment methods. Submitting an order is an offer to purchase; an order confirmation acknowledges receipt and does not necessarily mean the order has been accepted or dispatched. We may contact the customer to clarify order information or resolve an apparent pricing, availability, payment, or compliance issue. Where an order cannot be fulfilled after payment, we will arrange an appropriate refund or other resolution as required by applicable law.

5. Shipping and Delivery

Shipping options, applicable fees, and available destinations are described in the Shipping Policy and/or at checkout. Delivery estimates are not guarantees. Customers are responsible for providing accurate delivery details. The Shipping Policy forms part of these terms, subject to applicable law.

6. Cancellations, Returns and Refunds

Order cancellation, returns, and refunds are governed by the Returns & Refund Policy and applicable law. Nothing in these terms excludes remedies that a consumer is entitled to under Philippine law, including remedies for goods that are defective, damaged, incorrect, or do not conform to the order.

7. Product Information and Responsible Use

Read the product label, instructions, ingredients, warnings, and other information supplied with the product before use. Website information is provided for product information and shopping purposes and is not a substitute for professional medical advice, diagnosis, or treatment. For medicines or health-related questions, consult an appropriately qualified healthcare professional. Do not use a product contrary to its label or the instructions of a qualified professional.

8. Intellectual Property

Unless otherwise stated, website text, design elements, logos, graphics, and other content are owned by or used with permission by the relevant rights holder. You may not reproduce, modify, distribute, or commercially exploit website content without prior permission, except where permitted by law.

9. Acceptable Use

You must not misuse the website, attempt unauthorized access, interfere with its operation, submit fraudulent information, infringe another person’s rights, or use the website for unlawful purposes. We may take reasonable steps to protect the website and customers against abuse or fraud, consistent with applicable law.

10. Third-Party Services

The website may rely on third-party services, including Shopify, payment processors, and delivery providers. Their services may be subject to their own terms. We are not responsible for independent third-party websites or services to the extent permitted by law, but this does not limit obligations we have to customers under applicable law.

11. Liability and Legal Rights

To the extent permitted by law, we are not responsible for indirect loss arising from events beyond our reasonable control. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or any consumer right or remedy that applies under Philippine law.

12. Complaints and Disputes

If you have a concern about an order or website transaction, please contact us first at admin@primmt.com or +63 929 114 7286. We will review the concern and seek to resolve it through our internal complaint process. If the matter is not resolved, either party may pursue remedies available through the appropriate authority or forum under applicable law. These terms are governed by the laws of the Philippines, subject to mandatory consumer protections and rules on jurisdiction.

13. Changes to These Terms

 

We may update these terms when website operations or legal requirements change. The current version will be posted on this page with its effective date. Changes will not remove rights that have already accrued or rights that cannot be waived under applicable law.